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IT Support

The company used a PC network served by Microsoft Server 2003 and MS Exchange. PC's were a mixture of Dell, HP and IBM. All PC's ran XP-Pro.

The company did not have in-house IT support and relied on an on-call person. PC savvy would not describe the employees. I soon noticed that they routinely called in the support person at $50/hr for problems so simple as having their PC rebooted.

When possible, I would try to avoid what I considered to be so many uneccesary support calls by assisting the person directly. Over time, this produced positive results because while I was solving the problem, I also was training the employee on how to diagnose and solve problems on their own.

The network itself was quite stable and required little administration and maintenance. The vast majority of assistance I provided to employees involved training and support for all Microsoft Office applications, loan origination software, printers, fax machines, copiers and even the office PBX.

These training opportunities I consider to have been very significant benefits to both the employee and company.

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